Food and beverage team member - Level 2

On this apprenticeship, you will:

• Serve food and beverages maintaining individual company standards.
• Deliver relevant food and beverage services, taking opportunities to maximise sales and improve customer experience and satisfaction.
• Use communication effectively when delivering service, adapting communication to individual needs.
• Maintain a safe, hygienic, and efficient working environment in line with individual business processes.
• When providing service, ensure compliance with legislations; health and safety, food safety, including allergens, and licensing laws relevant to own role.
• Engage with and use technology and equipment relevant to role appropriately and safely.
• Handle transactions and payments securely.
• Work as part of a team to ensure the delivery of allocated tasks, proactively dealing with any issues to ensure service is maintained.
• Monitor and maintain stock levels in line with demand.
• Know when and how to escalate issues and to whom. Take personal responsibility for own development.
• Comply with employer's expectations of professional standards in the workplace.
• Engage with sustainability practices and initiatives within own business area and encourage others to seek opportunities to reduce impact on the environment.
• Contribute ideas and suggestions to continually improve the efficiency and effectiveness of standard operating processes and ways of working.
• Comply with principles and policies of equity, diversity, and inclusion in the workplace.

You will need:

• A suitable employer who is available to start you as an apprentice
• GCSE grade 3 or above in English and maths
• An interview will be required to identify your potential commitments and motivation to achieve the apprenticeship. We will also use the interview as an opportunity to discuss your employer
• You will be asked to complete an initial assessment to show your ability to complete a further level 2 qualification in English and/or maths

How long is this course?

15 months

When does this course start?

If you have an employer and they want you to start an apprenticeship right away, please apply below.

How many hours / days per week is this course?

All delivery is at your workplace.

What qualification will I achieve?

Food and beverage team member level 2

How is my course assessed?

Portfolio of evidence requirements: The apprentice must compile a portfolio of evidence during the on-programme period of the apprenticeship. It should only contain evidence related to the KSBs that will be assessed by the interview. It will typically contain 10 discrete pieces of evidence. Evidence must be mapped against the Knowledge, Skills and behaviours criteria (KSBs). Evidence may be used to demonstrate more than one KSB; a qualitative as opposed to quantitative approach is suggested. Evidence sources may include: workplace documentation and records, for example: workplace policies and procedures witness statements annotated photographs video clips with a maximum total duration 10 minutes; the apprentice must be in view and identifiable.

2 Assessment methods are utilised Observation with questions, an independent assessor observes the apprentice in their workplace and asks questions. The apprentice completes their day-to-day duties under normal working conditions. Simulation is not allowed. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.

Interview underpinned by a portfolio of evidence

In the interview, an independent assessor asks the apprentice questions. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.