We would like your experience with the college to be productive, enjoyable and positive. However, we understand that sometimes we may get it wrong. If you are dissatisfied with our service, please let us know.
If you are a learner, or parent/guardian/carer of a learner at the college, we strongly encourage you to discuss your concerns with a member of staff in the first instance so we can aim to resolve the issue promptly. This is likely to be the Course Director, however it could be someone in a support department, such as a Student Mentor.
If you are a staff member, we would ask you to raise it with your line manager in the first instance. If that person cannot help or if you are still not satisfied, please complete the details below and your complaint will be dealt with under Stage 1 of our policy.
Please note that as part of the investigation of your complaint, any member of staff mentioned will be made aware of the complaint, as will the Quality Unit and, if applicable, the Senior Management Team.
If you would like someone to act on your behalf, please provide their details within your complaint, granting permission for the college to contact them in relation to your complaint.
If you have any questions about the complaints process, please contact the Quality Co-ordinator via email quality@cwa.ac.uk. For more details on the complaints process, please refer to our Compliments and Complaints Policy here.
